In recent years we have found ourselves being nominated and winning various awards. These include the prestigous Route ONE Operator Excellence Awards where we have been finalists 5 years in a row, having won 'Small / Medium Coach Operator of the Year' in 2012 and 2013
Most recently we won 'Top Independent Bus Operator' at the 2016 UK Bus Awards, in addition we were also awarded the Bronze award in the prestigous 'UK Bus Operator of the Year' category. In 2017 we won the 'Silver Award in the same category at the UK Bus Awards and the 'Environmental Impact' category at the Midlothian and East Lothian Business Awards.
The UK Bus Awards 2016 judges made the following comments- We liked this small, but high quality bus operation, not afraid to invest in new vehicles and the latest technology to deliver a better experience for its customers.
Prentice Coaches is a forward thinking innovative company that believes in running modern, eco-friendly buses, kept in immaculate condition, coupled with an old fashioned customer care ethos delivered by staff who take immense pride in delivering 21st century transport to our community.
Winner - Environmental Impact - Midlothian & East Lothian Business Awards
Winners - Silver - Top Independent Bus Operator 2017 - UK Bus Awards
Runner Up - Best Bus Service 2016 - Scottish Transport Awards
Winners - Gold - Top Independent Bus Operator 2016 - UK Bus Awards
Winners - Bronze - UK Bus Operator of the Year 2016 - UK Bus Awards
Finalist - Small Fleet Bus Operator of the Year 2015 - Route ONE Awards
Finalists - Scottish Family Business of the Year 2015 & Transport Family Business of the Year 2015 - UK Family Business Awards
Runner up - Scottish Business of the Year 2014 - Scottish Chambers of Commerce
Finalist - Small Fleet Coach Operator of the Year 2014 & Innovation of the Year 2014 - Route ONE Awards
Finalist - Top Independent Bus Operator 2014 - UK Bus Awards
Winner - Small Fleet Coach Operator of the Year - Route ONE Awards
Winner - Best Family Business 2013 - Mid & East Lothian Chamber of Commerce
Winner - Medium sized Coach Operator of the Year - Route ONE Awards
Finalist - Medium sized Coach Operator of the Year - Route ONE Awards
We have also been awarded 'Family Business of the Year 2013' at the Mid and East Lothian Chamber of Commerce Annual Awards, and were runners up at the inaugural Scottish Chambers of Commerce Awards in the 'Scottish Business of the Year' (Less than 25 Employees) in 2014. Also in 2014 we were one of 5 finalists from throughout the UK, and the only Scottish Operator, in the 'Top Independent Operator' at the UK Bus Awards.
The judging process for all these awards is extremely high involving indepth submissions, interviews, access to our maintenence documents, visits from the judges and even 'mystery passengers' to ensure we meet the exacting criteria demanded by the judging panels.
What the Route ONE judges said in 2012: "The winner shares much in common with the four other superb finalists. It believes in having a strong brand which is reinforced by fully-uniformed drivers. It regularly buys new coaches, keeping a youthful age profile. It puts great emphasis on customer service, ensuring reliability and punctuality. However, what impressed most was that this is a company that demonstrates that it's the small things that matter... attention to details that make a big difference."
THe 2012 award was presented to us by Mike Morgan, Editor of the magazine, Andrew Sanderson from Squire Sanders and Maggie Philbin, former Tomorrows World presenter.The after dinner entertainment was the fantastic Rory Bremner!!
What the Route ONE judges said in 2013: Standing still is not considered an option by our winner. It has innovated and invested with the best of them, adding live tracking enhanced by a mobile phone App, while adding a colourful QR code to its vehicles. It has seen truly impressive organic growth as a consequence. However, what singles out this operator is the way in which the personal pride expressed by its owner is translated into excellence in all aspects of the business.
THe 2013 award was presented to us by former BBC newsreader Angela Rippon, Route One editor Mike Morgan and award sponsors Volant Commercials Mark Baker.
You can see how we found out we had won by watching the clips below